All deliveries within New Zealand are sent via overnight, signature-required service using New Zealand Couriers. Use your supplied tracking number any time to see your parcel's progress here, New Zealand Courier Track & Trace . Please allow an extra 1-3 days for rural delivery.

All deliveries to Australia are sent signature required via DHL Express. Use your supplied tracking number any time to see your parcel's progress here,  DHL Tracking.

International orders may be subject to customs duties & taxes determined by the country of destination. Please ensure you are aware of the possible charges you may incur before placing your order. See International Delivery below for more information. 

All international deliveries are sent signature required via DHL Express. Use your supplied tracking number here,  DHL Tracking.

International orders may be subject to customs duties & taxes determined by the country of destination. Please ensure you are aware of the possible charges you may incur before placing your order. See International Delivery below for more information. 

We offer click-and-collect from our Mount Maunganui store, please tick the box at the checkout and we will have your order ready for you.

Orders must be placed before 2pm Monday - Thursday for next day delivery. All orders will be processed for same day dispatch. However, if ordered on a weekend day or public holiday it will be processed within 2 hours of the first working day. If for any reason we are unable to meet this same day dispatch turnaround we will contact you to advise.

All shipments are sent via traceable method with signature required upon delivery. If for any reason you wish to have signature required removed from your order, please note this in the shipping instructions of your order. By requesting this service be removed, your are acknowledging that Sister NZ Ltd is not accountable for any lost or stolen orders and that your order will not be covered by insurance.

When receiving a consignment that maybe torn open, badly crushed etc please be sure to NOTE this when signing for the goods for your own protection and coverage. Signing for a parcel without any notifications effectively confirms it has been received by the consumer in good condition.

Purchases outside of New Zealand may be subject to customs duties & taxes determined by the country of destination. Please note, that these fees are the responsibility of the recipient – and are not included in the price displayed at checkout.

We are unable to calculate the exact amount of duties and taxes your package may incur as these charges are imposed directly by your local customs.

Failure to collect your parcel due to not wanting to pay these fees or the parcel being returned to us due to incorrect address information or non-collection will result in a return of your original order amount less inbound and outbound freight costs + any customs charges.

If you refuse your parcel at customs due to the fees your order will be destroyed by customs and you will not be refunded by Sisters & Co.

Worried that an item won't fit or look right? Don't worry, full priced items may be returned for a refund as long as the item is returned within:

• New Zealand – 7 days of receipt
• Australia & International – 10 days of receipt

Please note, sale or discounted items cannot be returned, refunded or exchanged, these are for final sale.

Shipping and handling charges are not refundable. The return of the item is at your cost and responsibility until it reaches Sisters & Co. We recommend that you take out postal insurance.

• Items must not be worn, altered or washed.
• Items must have all tags and packaging attached.
• Footwear must include the original shoe boxes in their original condition, without postal labels.
• Please note, we cannot accept returns on swimwear or lingerie.
• Please note, we cannot accept returns on earrings.
• Please note, we cannot accept returns on make-up or skin care products due to hygienic reasons.
• Please note, we will not accept returns if the returns tag is not attached.

Email  online@sistersandco.co.nz  with your intent to return, using your order number as your reference.

Complete the return from provided with your order.

Securely repackage your items.

Send your return goods to Sisters & Co Unit 8 63 Totara Street Mount Maunganui 3116 Bay of Plenty New Zealand.

Ship your package using a traceable, insured shipping method. Sisters & Co cannot accept responsibility for packages that we do not ship.

Please allow 7 business days from the time we receive your return for it to be processed.

If you have received a free gift with your purchase, this will need to be returned along with your purchase. 

Packages received at Sisters & Co after the return timeframe window specified above will not be accepted and will be sent back to you.

If your package arrives at Sisters & Co within the day timeline specified in our Online Returns Policy, your refund, exchange or online credit note will be processed within 1-2 business days. Your bank may require additional days to process and post this transaction to your account once they have received the information from Sisters and Co. Please allow up to 2-3 working days before contacting Sisters and Co.

Sisters & Co offers free shipping (on applicable orders) with the tacit understanding that the customer will keep the goods purchased. Should you choose to return your full-priced order for a refund, Sisters & Co will retain any original shipment costs incurred ($8.00 NZD).

This returns policy applies to purchases made in-store only (please note that over-the-phone purchases are classed as in-store purchases). We will happily exchange any full-price garment within 7 days of purchasing. Items must be returned in their original condition with tags attached along with the sale receipt.

Unfortunately we do not offer refunds on change of mind purchases. Additionally, no exchanges, refunds or credit notes will be given on sale or discounted items. 

Sisters Swap will not accept any items that are not the real deal. If you believe we have let one slip through the cracks, please get in touch with us asap to return the item for a full refund once it has been verified as a fake, replica or knock off.

All items are for final sale. Sisters Swap do not accept any returns on any items purchased. However if you do change your mind or the fit is incorrect etc the best approach in this instance is to send the item back to us to be re-listed for sale on your behalf!

We understand that pre-loved items will not look in brand new condition but we strive too keep a high standard of general wear and tear on all items. If you feel like the item does not suffice what is stated in the product description or via the images please get in touch with us as we are more then happy to investigate this further - we want you to love every purchase!

If the garment purchased is faulty, we will take all steps to fulfil our obligations under the Consumer Guarantees Act.  If the problem is minor, and can be fixed, Sisters and Co will arrange for the repair of the goods in a timely manner.

If the problem can’t be fixed, or can’t be put right within a reasonable time, or is substantial, we will:

• Provide a replacement of the same type and similar value
• At times this will involve liaising with overseas suppliers to ascertain whether a replacement is available, we believe a reasonable timeframe for this is 3 weeks
• Or a full refund of your purchase price
• A refund may take up to 5 working days to action, payment confirmation can be emailed through upon request

Note: “Substantial” means:

• A reasonable consumer wouldn’t have bought the goods if they’d known about the fault.
• The goods are significantly different from their description, sample or demonstration model.
• The goods are substantially unfit for purpose.
• The goods are unsafe.