How long should my refund take to process?

If your package arrives at Sisters and Co. within our 7 day return timeline for National and 10 return time for International, your refund, exchange or online credit note will be processed within 1-2 business days.  You will be notified by email to the address listed on your account when this transaction has taken place. Your bank may require additional days to process and post this transaction to your account once they have received the information from Sisters and Co.  Please allow up to 2 – 3 working days before contacting Sisters and Co.

Returns How To, Returns Process.

1. Email online@sistersandco.co.nz with your intent to return, using your order number as your reference.
2. Securely repackage your items.
3. Send your return goods to Sisters and Co., 208 Maunganui Road, Mount Maunganui 3116, Bay of Plenty, New Zealand.
4. Ship your package using a traceable, insured shipping method.  Sisters & Co cannot accept responsibility for packages that we do not ship.
5. You will receive an email once your return has been received and processed.  Please allow 1-2 business days from the time we receive your return for it to be processed.
6. Packages received at Sisters & Co after the return timeframe window specified above will not be accepted and will be sent back to you.